Remote Cloud Production Support Engineer (AWS/Azure)

Syms Strategic Group, LLC (SSG); Virginia Beach (VA); À distance; USD 85 000 - 117 000; Plein temps

Avantages offerts par ce poste

Remote work

Résumé du poste

Syms Strategic Group (SSG) is a remote-friendly employer seeking a Production Support Engineer to provide high-level operational support for complex cloud systems within the Veterans Affairs department. The role demands a seasoned candidate with 8+ years in production environments, strong AWS/Azure experience, and robust Linux/Windows administration.

Expect scripting, automation, and adherence to security policies.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL queries and monitoring.
• Experience with AWS/Azure cloud services and managing large-scale production systems.
• Proficiency with Linux/Unix and Windows administration and scripting for automation.

Responsabilités

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices in analyzing situations or data to derive answers.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls regarding hardware and software problems.
• Communicate status of key problem statuses to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Maintain inventory of system assets and ensure VA security compliance.
• Provide documentation, training, and additional duties as assigned.

Connaissances

AWS/Azure Cloud

Linux/Unix

Windows OS

Scripting: Python

Bash

PowerShell

Automation Tools

IaC: CloudFormation

Monitoring: CloudWatch

CI/CD

Version control: Git

GitHub Actions

Security/compliance

On-call readiness

Networking basics

DB: AWS RDS SQL Server

Oracle RDBMS

Formation

Bachelor’s degree in Computer Science / IT / Systems Engineering

Outils

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

DynaTrace

ScienceLogic

CloudFormation

Description du poste

Syms Strategic Group (SSG) is a remote-friendly employer seeking a Production Support Engineer to provide high-level operational support for complex cloud systems within the Veterans Affairs department. The role demands a seasoned candidate with 8+ years in production environments, strong AWS/Azure experience, and robust Linux/Windows administration.

Expect scripting, automation, and adherence to security policies.