Senior Cloud Production Support Engineer (Remote)

Syms Strategic Group, LLC; South Bend (IN); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for cloud-based systems. The role is remote with Veterans Affairs as the department.

The position requires extensive experience in cloud and on-premise environments, strong Linux/Windows proficiency, and on-call readiness. You will manage, monitor, and optimize large-scale production systems, implement IaC and CI/CD pipelines, and ensure security compliance under Public Trust (MBI) guidelines.

Qualifications

• 8+ years in systems engineering or related field, production environments.
• 3+ years of experience with SQL queries and monitoring.
• Experience with relational databases (AWS RDS SQL Server; Oracle RDS).

Responsibilities

• Provide high-level day-to-day operational support of complex cloud systems.
• Resolve system outages rapidly with diagnostics and workarounds.
• Document problems in logging and discrepancy tools.
• Coordinate with the customer on day-to-day activities.
• Respond to user calls for hardware/software issues and escalate when needed.
• Maintain computing infrastructure and inventory.
• Ensure compliance with VA standards and security policies.
• Support continuous improvement of IT systems and procedures.

Skills

AWS/Azure Cloud

Linux/Unix

Windows

Scripting: Python/Bash/PowerShell

CI/CD pipelines

Git & GitHub Actions

Education

Bachelor’s degree in Computer Science, IT, Systems Engineering

Tools

AWS CodeBuild

CodeDeploy

Git

GitHub Actions

Ansible

Puppet

Chef

SaltStack

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a Senior Systems Engineer to provide production support for cloud-based systems. The role is remote with Veterans Affairs as the department.

The position requires extensive experience in cloud and on-premise environments, strong Linux/Windows proficiency, and on-call readiness. You will manage, monitor, and optimize large-scale production systems, implement IaC and CI/CD pipelines, and ensure security compliance under Public Trust (MBI) guidelines.