Remote Production Support Engineer - Cloud Ops

Syms Strategic Group, LLC; Roanoke (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer for a 100% U.S.-based remote role. The department focus is Veterans Affairs (VA) with a Public Trust (MBI) clearance expectation.

The role requires 8+ years in production environments and strong cloud/automation expertise. Responsibilities include supporting cloud systems, automation, security compliance, and collaboration with cross-functional teams.

Qualifications

• Experience with AWS and/or Azure cloud services (S3, Step Functions, Batch Jobs, CloudWatch).
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and monitoring.
• Proficiency in scripting languages (Python, Bash, PowerShell) for automation.
• Experience with automation tools (Ansible, Puppet, Chef, SaltStack).
• Knowledge of IaC tools such as CloudFormation.
• Experience with monitoring tools (DynaTrace, ScienceLogic, CloudWatch).
• Experience with CI/CD pipelines and version control (Git).
• Strong analytical and problem-solving skills; excellent communication.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure Cloud

Linux/Unix

Windows OS

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

Git

GitHub Actions

CodeBuild

CodeDeploy

CI/CD

VPN setup

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field

Tools

Git

GitHub Actions

CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) is seeking a talented Production Support Engineer for a 100% U.S.-based remote role. The department focus is Veterans Affairs (VA) with a Public Trust (MBI) clearance expectation.

The role requires 8+ years in production environments and strong cloud/automation expertise. Responsibilities include supporting cloud systems, automation, security compliance, and collaboration with cross-functional teams.