Senior Cloud Systems Engineer, Production Support (Remote)

Syms Strategic Group, LLC (SSG); Fort Wayne (IN); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) for remote work supporting the Veterans Affairs department. The role requires expertise in cloud, Linux/Windows, automation, and security compliance, with an emphasis on maintaining large-scale production systems.

Ideal candidates have 8+ years in production environments, strong scripting skills, and experience with CI/CD pipelines and IaC. U.S. citizenship and Public Trust eligibility are required.

Qualifications

• 8+ years of experience in systems engineering or related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• U.S. citizenship and eligibility for Public Trust clearance.

Responsibilities

• Perform day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data.
• Detect, isolate, document, and resolve system outages with diagnostics and recovery steps.
• Document problems in logging and discrepancy reporting tools.
• Work directly with the customer in day-to-day activities.
• Respond to user calls regarding hardware and software problems, escalating when required.
• Communicate status of key problem statuses to users and management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement through IT systems or procedures.
• Maintain inventory of system assets and ensure VA standards compliance.
• Provide documentation and training as assigned.

Skills

AWS/Azure Cloud

Production systems

Linux/Windows

Sys Admin tasks

Scripting

Automation tools

IaC CloudFormation

Monitoring tools

Networking basics

DB MS SQL/Oracle

CI/CD pipelines

Git & CI/CD

Analytical skills

Communication

Time management

Documentation

On-call

Team collaboration

Security/compliance

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

AWS CodeDeploy

CloudFormation

Job description

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) for remote work supporting the Veterans Affairs department. The role requires expertise in cloud, Linux/Windows, automation, and security compliance, with an emphasis on maintaining large-scale production systems.

Ideal candidates have 8+ years in production environments, strong scripting skills, and experience with CI/CD pipelines and IaC. U.S. citizenship and Public Trust eligibility are required.