Senior Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Silver Spring (MD); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking an experienced Production Support Engineer for a 100% U.S.-based remote position supporting VA workloads. The role requires hands-on cloud, Linux/Windows, scripting, and automation expertise to maintain and improve production systems.

You will work with AWS/Azure, IaC, CI/CD, and monitoring tools, ensuring security compliance and timely incident response while collaborating with cross-functional teams across the VA program.

Qualifications

• Bachelor's degree or higher in CS/IT/Engineering or related field.
• 8+ years of experience in systems engineering or production environments.
• 3+ years of experience with SQL and monitoring.

Responsibilities

• Perform high-level operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems in logging/discrepancy tools and report status to stakeholders.
• Maintain and configure computing infrastructure and assets.
• Ensure compliance with VA standards and security policies.
• Collaborate with cross-functional teams including development, operations, and security.

Skills

Cloud AWS/Azure

Linux/Unix

Windows OS

Python/Bash/PowerShell

Automation tools

IaC (CloudFormation)

Monitoring tools

CI/CD

Git/GitHub Actions

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

DynaTrace

ScienceLogic

CloudFormation

Job description

Syms Strategic Group, LLC is seeking an experienced Production Support Engineer for a 100% U.S.-based remote position supporting VA workloads. The role requires hands-on cloud, Linux/Windows, scripting, and automation expertise to maintain and improve production systems.

You will work with AWS/Azure, IaC, CI/CD, and monitoring tools, ensuring security compliance and timely incident response while collaborating with cross-functional teams across the VA program.