Senior Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Arlington (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC seeks a production support engineer to deliver day-to-day operational support of cloud systems and ensure system reliability and security in a remote setting. The role requires 8+ years in systems engineering, strong cloud and scripting skills, and a focus on production-grade performance.

You will work with VA department to monitor, troubleshoot, and optimize infrastructure, while maintaining documentation and adhering to security policies and on-call duties.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.
• Experience with AWS and/or Azure Cloud including S3, Step Functions, Batch Jobs, CloudWatch.

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Document problems in logging/ reporting tools and escalate as needed.
• Work directly with customers on day-to-day activities and respond to user calls.
• Maintain computing infrastructure and assets; ensure VA security standards are followed.

Skills

AWS Cloud

Azure Cloud

Production systems

Linux/Unix

Windows

Python

PowerShell

Automation tooling

IaC (CloudFormation)

Monitoring (CloudWatch)

Networking basics

Security/compliance

Git & CI/CD

GitHub Actions

CodeBuild/CodeDeploy

DynaTrace/ScienceLogic

Education

Bachelor’s degree in Computer Science/IT/Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

AWS CodeDeploy

DynaTrace

Job description

Syms Strategic Group, LLC seeks a production support engineer to deliver day-to-day operational support of cloud systems and ensure system reliability and security in a remote setting. The role requires 8+ years in systems engineering, strong cloud and scripting skills, and a focus on production-grade performance.

You will work with VA department to monitor, troubleshoot, and optimize infrastructure, while maintaining documentation and adhering to security policies and on-call duties.