Senior Cloud Production Support Engineer - Remote

Syms Strategic Group, LLC; Tampa (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Production Support Engineer to join a remote, 100% US-based team supporting VA operational systems. You will perform high-level admin and troubleshooting of complex cloud and on-prem infrastructure to ensure system reliability and security.

The role requires 8+ years in systems engineering, strong Linux/Windows, cloud (AWS/Azure), scripting, and CI/CD expertise, with a focus on incident response, performance tuning, and collaboration with cross-functional

Qualifications

• 8+ years of experience in systems engineering or related field, preferably production environments.
• 3+ years of experience with SQL queries and monitoring.
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field.
• U.S. Citizenship required for this opportunity.

Responsibilities

• Provide high-level day-to-day operational support of cloud systems.
• Develop solutions to routine technical problems.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers on day-to-day activities.
• Maintain and install computing infrastructure.
• Ensure compliance with VA security policies.

Job description

Syms Strategic Group, LLC is seeking a Production Support Engineer to join a remote, 100% US-based team supporting VA operational systems. You will perform high-level admin and troubleshooting of complex cloud and on-prem infrastructure to ensure system reliability and security.

The role requires 8+ years in systems engineering, strong Linux/Windows, cloud (AWS/Azure), scripting, and CI/CD expertise, with a focus on incident response, performance tuning, and collaboration with cross-functional