Senior Cloud Production Support Engineer - Remote

Syms Strategic Group, LLC; Panama City (FL); A distancia; USD 85.000 - 117.000; Jornada completa

Descripción de la vacante

Syms Strategic Group, LLC is seeking a Production Support Engineer for 100% remote work in the United States. The role supports VA cloud systems, requires 8+ years in production environments and 3+ years SQL monitoring, plus a Public Trust clearance or ability to obtain. Strong Linux/Windows, scripting, and CI/CD skills are essential.

The position is full-time with on-call responsibilities and compliance with VA security standards. Equal opportunity employer and W-2 role.

Formación

• 8+ years in systems engineering or related field, production environments.
• 3+ years of SQL query and monitoring.
• U.S. Citizenship required.
• Public Trust clearance required or ability to obtain.
• Remote US-based, W-2 employment.

Responsabilidades

• Provide day-to-day operational support of cloud systems.
• Develop solutions for routine technical problems.
• Document problems and communicate status to stakeholders.
• Respond to user calls regarding hardware and software issues.
• Maintain computing infrastructure and assets.
• Ensure VA standards and security policies.
• On-call production support and cross-functional collaboration.

Conocimientos

AWS / Azure

Linux / Windows

Python / Bash / PowerShell

Automation tools

CI/CD pipelines

Git / GitHub Actions

CloudWatch

Troubleshooting

Security best practices

Educación

Bachelor's degree in CS / IT / SE

Herramientas

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

Descripción del empleo

Syms Strategic Group, LLC is seeking a Production Support Engineer for 100% remote work in the United States. The role supports VA cloud systems, requires 8+ years in production environments and 3+ years SQL monitoring, plus a Public Trust clearance or ability to obtain. Strong Linux/Windows, scripting, and CI/CD skills are essential.

The position is full-time with on-call responsibilities and compliance with VA security standards. Equal opportunity employer and W-2 role.