Senior Remote Cloud Production Engineer

Syms Strategic Group, LLC; Topeka (KS); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide day-to-day operational support of complex application cloud systems for the VA. This fully remote, US-based role requires extensive experience in cloud platforms, Linux/Windows, scripting, and CI/CD.

You will troubleshoot production environments, document issues, and collaborate with customers and cross-functional teams while adhering to VA security standards and policies.

Qualifications

• 8+ years of experience in systems engineering or related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud, notably S3, Step Functions, Batch Jobs, and CloudWatch.
• Proficiency in Linux/Unix and Windows; strong system administration skills including user management, permissions, and monitoring.
• Scripting skills in Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack; familiarity with IaC tools like CloudFormation.
• Knowledge of CI/CD pipelines and tools (Git, GitHub Actions, AWS CodeBuild/CodeDeploy).
• Strong analytical and problem-solving abilities; excellent communication in cross-functional teams; able to work on-call as needed.
• U.S. Citizenship is required; ability to obtain a Public Trust security clearance.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices in analyzing situations or data to derive answers.
• Detect, isolate, document, report, and resolve system outages during operations of workstations; restore system operation and develop workarounds.
• Document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities; respond to user calls about hardware/software.
• Communicate status of key issues to users and senior management.
• Maintain and install computing infrastructure; enforce VA security policies.
• Implement continuous improvement using IT systems or procedures; maintain inventory of assets.

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

Dynatrace

Science Logic

Troubleshooting

Networking

RDS

Oracle

CI/CD

Git

GitHub Actions

CodeBuild

CodeDeploy

Analytical

Communication

On-call

Documentation

Project management

Collaboration

Education

Bachelor's degree

Tools

Git

GitHub Actions

CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide day-to-day operational support of complex application cloud systems for the VA. This fully remote, US-based role requires extensive experience in cloud platforms, Linux/Windows, scripting, and CI/CD.

You will troubleshoot production environments, document issues, and collaborate with customers and cross-functional teams while adhering to VA security standards and policies.