Senior Cloud Production Support Engineer (Remote)

Syms Strategic Group, LLC; Virginia Beach (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a highly skilled Production Support Engineer to oversee day-to-day operations of cloud-based systems for the VA program. This fully remote role requires strong incident management and automation capabilities.

You will work with AWS/Azure, Linux/Windows, and CI/CD pipelines, ensuring security compliance and reliable performance. Candidates with 8+ years in production environments and a US citizenship will be prioritized.

Qualifications

• 8+ years of experience in systems engineering or a related field, production environments preferred.
• 3+ years of experience with SQL queries and monitoring.
• Experience with AWS and/or Azure cloud, Linux/Windows administration, and CI/CD tooling.
• Strong scripting and automation skills with IaC knowledge.

Responsibilities

• Provide high-level operational support of complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems and resolutions in logging tools.
• Work directly with customers in day-to-day activities.
• Maintain inventory and ensure VA security/compliance.
• Assist with system maintenance and deployments.
• Contribute to continuous improvement of IT processes.

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows

Python

Bash

PowerShell

Scripting

Ansible

Puppet

Chef

SaltStack

CloudFormation

DynaTrace

ScienceLogic

Git

GitHub Actions

CodeBuild

CodeDeploy

RDS

SQLServer

Oracle

VPN

CI/CD

Education

Bachelor’s degree in Computer Science, IT, Systems Engineering, or related field

Tools

Git

GitHub Actions

CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a highly skilled Production Support Engineer to oversee day-to-day operations of cloud-based systems for the VA program. This fully remote role requires strong incident management and automation capabilities.

You will work with AWS/Azure, Linux/Windows, and CI/CD pipelines, ensuring security compliance and reliable performance. Candidates with 8+ years in production environments and a US citizenship will be prioritized.