Senior Cloud Production Support Engineer - Remote

Syms Strategic Group, LLC; Clearwater (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to support VA operations remotely. The role emphasizes maintaining cloud-based production systems, troubleshooting outages, and driving improvements in monitoring, automation, and security.

Ideal candidates have 8+ years in systems engineering, strong Linux/Windows skills, AWS/Azure experience, scripting (Python, Bash, PowerShell), and IaC/CI/CD tools like CloudFormation, GitHub Actions, and CodeBuild/CodeDeploy. U.S.

Qualifications

• 8+ years in systems engineering or related field, production environments.
• Experience with AWS/Azure cloud, Linux/Windows, and scripting for automation.
• Knowledge of CI/CD pipelines and IaC tools, including CloudFormation.

Responsibilities

• Provide day-to-day operational support for complex cloud systems.
• Troubleshoot outages, document issues, and report progress to customers and leadership.
• Maintain computing infrastructure and ensure VA security compliance.
• Implement continuous improvement in IT systems and procedures.
• Collaborate with development, operations, and security teams on production stability.

Skills

Strong analytical skills

Excellent communication

Team collaboration

Problem solving

Ability to work under pressure

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

Git

GitHub Actions

CodeBuild

CodeDeploy

SQL Server

Oracle RDMBS/RDS

Job description

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to support VA operations remotely. The role emphasizes maintaining cloud-based production systems, troubleshooting outages, and driving improvements in monitoring, automation, and security.

Ideal candidates have 8+ years in systems engineering, strong Linux/Windows skills, AWS/Azure experience, scripting (Python, Bash, PowerShell), and IaC/CI/CD tools like CloudFormation, GitHub Actions, and CodeBuild/CodeDeploy. U.S.