Senior Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Blacksburg (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC seeks a Production Support Engineer for remote work supporting VA systems. You will handle day-to-day operations of cloud-based applications, diagnose outages, and implement fixes with emphasis on automation and security. You will collaborate with customers and cross-functional teams while maintaining documentation and compliance.

Required 8+ years in systems engineering, strong Linux/Windows skills, and experience with AWS/Azure, scripting, and CI/CD tooling. U.S.

Qualifications

• 8+ years of systems engineering or related field experience, production environments
• Experience with AWS and/or Azure cloud platforms (S3, Step Functions, Batch, CloudWatch)
• Proficient in Linux/Unix and Windows administration
• Scripting: Python, Bash, or PowerShell for automation
• Experience with IaC and configuration management tools
• Experience with monitoring tools and incident response processes
• Knowledge of network protocols, VPNs, firewalls and security best practices
• Familiar with CI/CD pipelines, version control (Git) and related tools

Responsibilities

• Provide day-to-day operational support for complex cloud-based systems
• Develop solutions for routine technical problems
• Document problems and resolutions in tickets and logging tools
• Collaborate with customers and teams to resolve outages or incidents
• Maintain computing infrastructure and perform installations/updates
• Ensure compliance with VA security standards and policies
• Support continuous improvement through IT processes and automation

Skills

AWS/Azure Cloud

Linux/Unix

Windows OS

Python/Bash/PowerShell

Automation tools

IaC (CloudFormation)

Monitoring (CloudWatch)

Git/GitHub Actions

Networking/VPN

On-call support

Education

Bachelor’s degree in CS/IT/SE or related

Tools

Git

GitHub Actions

CodeBuild

CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Terraform

Job description

Syms Strategic Group, LLC seeks a Production Support Engineer for remote work supporting VA systems. You will handle day-to-day operations of cloud-based applications, diagnose outages, and implement fixes with emphasis on automation and security. You will collaborate with customers and cross-functional teams while maintaining documentation and compliance.

Required 8+ years in systems engineering, strong Linux/Windows skills, and experience with AWS/Azure, scripting, and CI/CD tooling. U.S.