Senior Remote Cloud Production Support Engineer

Syms Strategic Group, LLC

Overland Park (KS)

Remote

USD 85,000 - 117,000

Full time

4 days ago

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Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide high-level operational support for cloud systems, primarily in a remote capacity. The role supports the Veterans Affairs department and requires a Public Trust (MBI) clearance.

Ideal candidates have 8+ years in systems engineering, strong Linux/Unix and Windows skills, expertise with AWS/Azure, scripting (Python/Bash/PowerShell), and experience with CI/CD pipelines and IaC tools.

Qualifications

8+ years of experience in systems engineering or a related field, particularly in production environments.
3+ years of experience with SQL queries and monitoring.
U.S. Citizenship required for this specific opportunity.
Security Clearance Required: Public Trust (MBI).

Responsibilities

Provide high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope.
Follow standard practices and procedures in analyzing situations or data to derive answers.
Detect, isolate, document, report, and resolve outages or problems in production systems.
Document problems in logging and discrepancy reporting tools.
Work directly with customers on day-to-day activities.
Respond to user calls regarding hardware and software, escalating as needed.
Communicate status of key problem areas to users and senior management.
Maintain computing infrastructure and inventory."
Implement continuous improvement through IT systems or procedures.
Ensure compliance with VA standards and security policies.