Remote Production Support Engineer – Cloud & Systems

Syms Strategic Group, LLC; Pensacola (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide high-level operational support for cloud systems in a remote US-based role within the Veterans Affairs department. The position requires 8+ years in systems engineering, strong Linux/Windows skills, and cloud automation experience.

A Public Trust (MBI) clearance is required, and it is a W-2, fully remote opportunity with US citizenship.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field.
• 8+ years in systems engineering or related field, production environments.
• 3+ years of experience with SQL queries and monitoring.

Responsibilities

• Provide high-level operational support for complex cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures to analyze situations or data.
• Detect and resolve system outages, document issues, and develop workarounds.
• Document problems in logging and discrepancy reporting tools.
• Work with customers on day-to-day activities and respond to user calls.
• Escalate issues when required and communicate status to management.
• Maintain computing infrastructure and perform installations/maintenance.
• Implement continuous improvement through IT systems and procedures.
• Maintain inventory of system assets and ensure VA security compliance.

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Automation

Ansible

Puppet

Chef

SaltStack

CloudFormation

CloudWatch

DynaTrace

Science Logic

Git

GitHub Actions

CodeBuild

CodeDeploy

CI/CD

Networking

VPN

Documentation

On-call

Education

Bachelor’s degree in Computer Science / IT / Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

AWS CodeDeploy

Ansible

Puppet

Chef

SaltStack

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide high-level operational support for cloud systems in a remote US-based role within the Veterans Affairs department. The position requires 8+ years in systems engineering, strong Linux/Windows skills, and cloud automation experience.

A Public Trust (MBI) clearance is required, and it is a W-2, fully remote opportunity with US citizenship.