Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Tallahassee (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud-based systems. The role is remote and focused on VA department needs, with responsibilities spanning outage handling, documentation, and customer collaboration.

Ideal candidates will have 8+ years in systems engineering, cloud experience (AWS/Azure), strong Linux/Windows skills, scripting, and hands-on CI/CD tooling. US citizenship and public trust clearance are required.

Qualifications

• 8+ years of experience in systems engineering or similar field, production environments desired.
• Strong cloud, Linux/Windows, scripting, and automation toolbox.
• Experience with AWS and/or Azure cloud services and IaC tooling.

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures to analyze situations or data.
• Detect, isolate, document, report, and resolve outages in production systems.
• Document problems in logging and discrepancy reporting tools.
• Collaborate with customers on day-to-day activities and issue escalation.
• Respond to user calls regarding hardware/software problems and ensure escalation when needed.
• Maintain computing infrastructure and participate in security/compliance activities.
• Contribute to continuous improvement of IT systems and processes.

Skills

Cloud platforms AWS/Azure

Linux/Windows

Scripting (Python Bash PowerShell)

Automation tools (Ansible Puppet Chef)

IaC (CloudFormation)

Monitoring tools (CloudWatch Dynatrace

Networking basics (VPN, firewalls)

CI/CD pipelines

Git / GitHub Actions

On-call support

Education

Bachelor's degree in Computer Science / IT / Systems Engineering

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Job description

Syms Strategic Group, LLC is seeking a Production Support Engineer to provide day-to-day operational support for complex cloud-based systems. The role is remote and focused on VA department needs, with responsibilities spanning outage handling, documentation, and customer collaboration.

Ideal candidates will have 8+ years in systems engineering, cloud experience (AWS/Azure), strong Linux/Windows skills, scripting, and hands-on CI/CD tooling. US citizenship and public trust clearance are required.