Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Harrisonburg (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking an experienced Production Support Engineer to deliver high-level operational support for cloud-based systems. Remote work is offered with a focus on Veterans Affairs projects and public trust security.

Ideal candidates have 8+ years in production systems, strong Linux/Windows, scripting (Python/PowerShell), and IaC experience with AWS/Azure and CI/CD pipelines.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL query and monitoring.

Responsibilities

• Provide high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data to obtain answers.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring escalation when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement through IT systems.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Python

Bash

PowerShell

Ansible

Puppet/Chef/SaltStack

CloudFormation

CloudWatch

Networking/VPN

CI/CD

Git/GitHub Actions

CodeBuild/CodeDeploy

SQL Server/Oracle RDS

Education

Bachelor's degree in Computer Science or related field

Job description

Syms Strategic Group, LLC is seeking an experienced Production Support Engineer to deliver high-level operational support for cloud-based systems. Remote work is offered with a focus on Veterans Affairs projects and public trust security.

Ideal candidates have 8+ years in production systems, strong Linux/Windows, scripting (Python/PowerShell), and IaC experience with AWS/Azure and CI/CD pipelines.