Remote Cloud Production Support Engineer

Syms Strategic Group, LLC; Lynchburg (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Production Support Engineer for a 100% U.S.-based remote role with the Veterans Affairs department. The position requires extensive cloud experience, strong Linux/Windows skills, scripting, and a track record maintaining large-scale production systems.

Qualified candidates will have 8+ years in systems engineering, 3+ years SQL monitoring, and a Public Trust (MBI) clearance. This full-time role emphasizes on-call support and security-compliant operations.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments
• 3+ years of experience with SQL query and monitoring
• U.S. Citizenship required for this opportunity
• Public Trust (MBI) security clearance experience or eligibility
• Bachelor’s degree in Computer Science, IT, Systems Engineering, or related field
• Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch
• Ability to document, train, and support VA-standard security policies
• Experience with CI/CD pipelines and version control systems

Responsibilities

• Provide high-level operational support for complex cloud-based systems
• Develop solutions to routine technical problems of limited scope
• Document problems in logging and discrepancy reporting tools
• Coordinate with customers and management on issue status
• Perform maintenance/installation of computing infrastructure
• Implement improvements to IT systems and procedures
• Maintain inventory of system assets and security compliance
• Participate in on-call production support as required

Skills

AWS Cloud

Azure Cloud

Linux/Unix

Windows OS

Python

PowerShell

Ansible

Puppet

Chef

SaltStack

CloudFormation

CI/CD

Git

GitHub Actions

CodeBuild

CodeDeploy

Troubleshooting

Networking basics

Education

Bachelor’s degree in Computer Science/IT/Systems Engineering

Tools

CloudWatch

DynaTrace

Science Logic

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

SQL Server

Oracle RDMBS/RDS

AWS RDS

Kubernetes

Job description

Syms Strategic Group, LLC is seeking a Production Support Engineer for a 100% U.S.-based remote role with the Veterans Affairs department. The position requires extensive cloud experience, strong Linux/Windows skills, scripting, and a track record maintaining large-scale production systems.

Qualified candidates will have 8+ years in systems engineering, 3+ years SQL monitoring, and a Public Trust (MBI) clearance. This full-time role emphasizes on-call support and security-compliant operations.