Senior Cloud Production Support Engineer (Remote)

Syms Strategic Group, LLC; Richmond (VA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide day-to-day operational support for complex application cloud systems in a 100% U.S.-based remote role.

Location: Remote. Department: Veterans Affairs (VA). The position requires 8+ years in systems engineering, strong expertise in AWS/Azure, Linux/Windows, scripting, and CI/CD. Candidates must be eligible for a Public Trust (MBI) clearance and be a U.S. citizen.

Qualifications

• 8+ years of experience in systems engineering, especially production environments.
• Strong AWS/Azure cloud experience with S3, Step Functions and CloudWatch.
• Proficient in Linux/Unix and Windows administration and scripting.
• Experience with CI/CD pipelines, version control, and security/compliance.

Responsibilities

• Provide day-to-day operational support for complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems and communicate status to users and management.
• Maintain and install computing infrastructure, ensure VA security compliance.
• Support on-call production system availability and incident response.

Skills

AWS

Azure

Linux/Unix

Windows

Python Bash PowerShell

Automation tools

CloudFormation

GitHub Actions

SQL/Oracle

Security/compliance

Education

Bachelor's degree in CS/IT/SE

Tools

Git

CodeBuild/CodeDeploy

CloudFormation

Terraform

Ansible

DynaTrace

CloudWatch

Job description

Syms Strategic Group, LLC is seeking a talented Production Support Engineer to provide day-to-day operational support for complex application cloud systems in a 100% U.S.-based remote role.

Location: Remote. Department: Veterans Affairs (VA). The position requires 8+ years in systems engineering, strong expertise in AWS/Azure, Linux/Windows, scripting, and CI/CD. Candidates must be eligible for a Public Trust (MBI) clearance and be a U.S. citizen.