Remote Cloud Production Support Engineer (AWS/Azure)

Syms Strategic Group, LLC; Jacksonville (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a seasoned Production Support Engineer for a 100% remote U.S. based role with Veterans Affairs. The candidate will manage high-availability cloud systems, implement IaC, and optimize performance while adhering to security standards.

Required 8+ years in systems engineering, strong Linux/Windows skills, and experience with AWS/Azure, CI/CD, and scripting. Public Trust (MBI) eligibility and a BS in a related field are preferred.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• 3+ years of experience with SQL queries and monitoring.
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with the customer in most aspects of the day-to-day activities.
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required.
• Communicate with users and senior management the status of key problem statuses.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Shell scripting

Python

CI/CD

Git

CloudFormation

Monitoring

Education

Bachelor’s degree

Tools

Ansible

Puppet

Chef

SaltStack

GitHub Actions

AWS CodeBuild

CodeDeploy

Docker

Kubernetes

Job description

Syms Strategic Group, LLC is seeking a seasoned Production Support Engineer for a 100% remote U.S. based role with Veterans Affairs. The candidate will manage high-availability cloud systems, implement IaC, and optimize performance while adhering to security standards.

Required 8+ years in systems engineering, strong Linux/Windows skills, and experience with AWS/Azure, CI/CD, and scripting. Public Trust (MBI) eligibility and a BS in a related field are preferred.