Senior Remote 911 Systems Deployment Engineer

Axon Enterprise; Chicago (IL); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k with employer match

Job summary

Axon Enterprise is seeking a Professional Services Engineer for 911 Systems. This fully remote role within the United States focuses on deploying and integrating real-time emergency service platforms for 911 PSAPs, plus input on technical practices.

You will lead end-to-end deployments, train customers, and collaborate across Product, Engineering, and Support teams. The role requires 8+ years in VoIP-related tech, strong AWS expertise, and the ability to travel up to 50%.

Qualifications

• Bachelor's degree in a technical field (or equivalent experience).
• 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
• Proven knowledge of AWS cloud infrastructure.
• Proven experience in planning, executing, and delivering complex projects.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Excellent analytical and problem-solving skills.
• Experience with network infrastructure, including routers, firewalls, and the OSI model.
• Ability to travel up to 50% of the time.

Responsibilities

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.
• Continuously improve our deployment processes and documentation to ensure efficiency and scalability.
• Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
• Maintain strong communication with leadership and stakeholders.

Skills

VoIP

AWS

Project management

Customer relations

Communication

Technical leadership

Education

Bachelor's degree in a technical field

Tools

Cisco UCS

FreeSWITCH

Job description

Axon Enterprise is seeking a Professional Services Engineer for 911 Systems. This fully remote role within the United States focuses on deploying and integrating real-time emergency service platforms for 911 PSAPs, plus input on technical practices.

You will lead end-to-end deployments, train customers, and collaborate across Product, Engineering, and Support teams. The role requires 8+ years in VoIP-related tech, strong AWS expertise, and the ability to travel up to 50%.