Remote Professional Services Engineer, 911 Systems

Axon; Denver (CO); Remote; USD 88,000 - 135,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Parental leave

Wellness programs

Job summary

Axon seeks a Professional Services Engineer, 911 Systems, to deploy and integrate real-time emergency service platforms for 911 PSAPs. This fully remote role within the United States requires up to 50% travel for customer meetings and industry events.

You will lead end-to-end deployments, provide advanced technical training, and work with Engineering to solve complex issues while maintaining strong customer relationships and driving process improvements.

Qualifications

• Bachelor's degree in a technical field (or equivalent experience).
• 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center).
• Proven knowledge of AWS cloud infrastructure.
• Proven experience in planning, executing, and delivering complex projects.
• Strong communication, interpersonal, and conflict-resolution skills.
• Ability to travel up to 50% of the time.

Responsibilities

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including after-hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.
• Continuously improve deployment processes and documentation for efficiency and scalability.
• Coordinate across Sales, Engineering, Customer Success, and Support to ensure seamless delivery.

Skills

VoIP knowledge

AWS cloud

Project management

Technical training

Customer facing

Education

Bachelor's degree in a technical field

Tools

Cisco UCS

FreeSWITCH

SIP/RTSP/RTMP

SIP Trunk

Job description

Axon seeks a Professional Services Engineer, 911 Systems, to deploy and integrate real-time emergency service platforms for 911 PSAPs. This fully remote role within the United States requires up to 50% travel for customer meetings and industry events.

You will lead end-to-end deployments, provide advanced technical training, and work with Engineering to solve complex issues while maintaining strong customer relationships and driving process improvements.