Remote 911 Systems Deployment Engineer

Prepared911; Denver (CO); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Axon 911 seeks a Professional Services Engineer to lead deployment and integration of real-time emergency service platforms for clients, including PSAPs. This remote role supports customers across the US, coordinating projects from kickoff to go-live.

You will collaborate with Customer Success, Technical Support, and Engineering teams to translate requirements into robust deployments, provide training, and ensure successful outcomes in a fast-paced environment.

Qualifications

• Deployment Expertise: Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• 911 Systems Technical Depth: Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Customer Relations: Be a trusted advisor to our customers.
• Process Improvement: Continuously improve our deployment processes.

Responsibilities

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.
• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.
• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.
• Continuously improve our deployment processes.

Job description

Axon 911 seeks a Professional Services Engineer to lead deployment and integration of real-time emergency service platforms for clients, including PSAPs. This remote role supports customers across the US, coordinating projects from kickoff to go-live.

You will collaborate with Customer Success, Technical Support, and Engineering teams to translate requirements into robust deployments, provide training, and ensure successful outcomes in a fast-paced environment.