Senior Real-Time Routing Engine Developer (Remote)

Miratech Group; New York (NY); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive pay and benefits

Work From Anywhere culture

Growth mindset and professional dev

Job summary

Miratech Group seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines, handling voice and digital interactions in real time across agents, queues, skills, and channels.

You will work with Java, Spring Boot, distributed architectures, and cloud-native tech, delivering scalable backend services that meet latency, availability and resiliency requirements.

Qualifications

• 8+ years of software engineering experience with ownership of distributed applications.
• Expert-level Java and Spring Boot, with distributed systems and microservices experience.
• REST APIs, persistence, security, testing, and performance engineering.
• Experience with routing logic for contact center or CX platforms is plus.
• Relational databases, preferably PostgreSQL, with data modeling knowledge.
• API-first design, event-driven architecture, messaging, and cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time interactions.
• Implement routing algorithms based on skills, priorities, capacity, and rules.
• Ensure high availability, scalability, resilience, and performance across routing paths.
• Design and maintain APIs for routing configuration, administration, and monitoring.
• Collaborate with CX teams to translate requirements into routing capabilities.
• Review designs, identify risks, and drive quality while balancing time and cost.
• Establish engineering standards, reusable patterns, and tech guidance.
• Integrate routing services with telephony, messaging, CRM, analytics.

Skills

Java

Spring Boot

Distributed systems

Microservices

REST APIs

PostgreSQL

Cloud-native

Event-driven

API design

Documentation

Tools

Kafka

Kubernetes

Jenkins

RabbitMQ

GitHub Copilot

Job description

Miratech Group seeks a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines, handling voice and digital interactions in real time across agents, queues, skills, and channels.

You will work with Java, Spring Boot, distributed architectures, and cloud-native tech, delivering scalable backend services that meet latency, availability and resiliency requirements.