Senior Real-Time Routing Engine Architect (Remote)

Miratech; San Diego (CA); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere culture

Certification & mentorship programs

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build a scalable routing platform powering enterprise contact centers. You’ll craft backend services in Java/Spring Boot, work with distributed systems and cloud-native architectures, and implement real-time routing across channels and business units.

You will collaborate with product, architecture, and CX teams to translate journeys into technical roadmaps, ensuring availability, latency, and security while delivering

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level experience with Java and Spring Boot.
• Experience with routing logic for contact centers or CX platforms.
• Knowledge of ACD concepts, queue management, and workload balancing.
• Experience building high-throughput, low-latency systems with API-first design and event-driven architecture.
• Experience with PostgreSQL and data modeling.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design APIs for routing configuration, administration, monitoring, and integration.
• Collaborate with telephony, CRM, analytics, and CX platforms to integrate routing services.
• Translate requirements into architecture, components, and roadmaps.
• Define non-functional requirements for security, observability, and disaster recovery.
• Review designs, identify risks, and drive pragmatic decisions balancing quality and cost.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Communication

Tools

PostgreSQL

Kafka

RabbitMQ

Kubernetes

Jenkins

API gateways

GitHub Copilot

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build a scalable routing platform powering enterprise contact centers. You’ll craft backend services in Java/Spring Boot, work with distributed systems and cloud-native architectures, and implement real-time routing across channels and business units.

You will collaborate with product, architecture, and CX teams to translate journeys into technical roadmaps, ensuring availability, latency, and security while delivering