Senior Programs Manager, Sales Operations & Process

Motorola Solutions Inc; Oklahoma City (OK); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs. You will partner cross-functionally to streamline handoffs, implement pragmatic system improvements, and support sales teams from lead to order.

The role emphasizes practical operational logic, end-to-end seller journey understanding, and the ability to bridge communications between Sales, IT, Finance, Product,

Qualifications

• 4+ years of hands-on experience in project management, business operations management, or sales operations within a fast-paced environment.
• External perspective: proven track record bringing fresh, practical perspectives from external organizations to solve operational challenges and optimize team workflows.
• CRM systems: strong conceptual understanding of enterprise CRM systems with focus on design, data flow, workflow logic, and user interaction.
• Commercial journey knowledge: solid grasp of the end-to-end B2B sales cycle including lead conversion, opportunity management, quoting handoffs, and order processing.
• Pragmatic problem-solving: high degree of common sense, practical decision-making, and prioritization; ability to assess cost-versus-value when evaluating process automations.
• Influencing & communication: outstanding communication and interpersonal skills with ability to influence cross-functional partners.
• Education: Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, or equivalent practical work experience.

Responsibilities

• Map and optimize end-to-end commercial workflows, focusing on user interaction, handoffs, and process logic across the complete seller journey (lead-to-opportunity-to-order).
• Support the team and other business lines with day-to-day system adjustments, workflow governance, and process enhancements.
• Apply sound business judgment and common sense to operational decisions, identifying when streamlined manual processes or lightweight interventions are more effective than extensive software automations.
• Partner with IT, CRM administrators, and platform teams to translate commercial business needs into scalable system designs and workflow logic.
• Ensure CRM data integrity, define process governance, and eliminate bottlenecks that create friction for commercial teams.
• Develop clear standard operating procedures (SOPs), process documentation, and user enablement resources to facilitate change management and platform adoption.

Skills

Project management

Sales operations

External perspective

Sales cycle knowledge

Problem solving

Communication

Education

Bachelor's degree in Business Administration / Information Systems / Operations / Analytics

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs. You will partner cross-functionally to streamline handoffs, implement pragmatic system improvements, and support sales teams from lead to order.

The role emphasizes practical operational logic, end-to-end seller journey understanding, and the ability to bridge communications between Sales, IT, Finance, Product,