Senior Program Manager, Sales Ops & Process Excellence

Motorola Solutions Inc; Richmond (VA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution and platform enablement across critical commercial programs. You will partner cross-functionally to streamline handoffs and implement pragmatic system improvements throughout the seller journey.

The role emphasizes practical operational logic, not heavy coding, with responsibilities spanning SOPs, governance, and platform adoption across Sales, IT, Finance, Product, and Legal teams.

Qualifications

• 4+ years in project management, business ops or sales ops in a fast-paced environment.
• External perspective from other organizations to solve operational challenges.
• Strong understanding of enterprise CRM systems (Salesforce, Dynamics, or HubSpot) focusing on design and data flow.
• Solid grasp of end-to-end B2B sales cycle: lead to order.
• Pragmatic, common-sense decision making and prioritization of workflows.
• Outstanding communication and cross-functional influence.
• Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, or equivalent.

Responsibilities

• Map and optimize end-to-end commercial workflows across the seller journey.
• Provide day-to-day system adjustments and governance for workflows.
• Assess when manual vs automated solutions are best.
• Collaborate with IT, CRM admins, and platform teams to translate needs into scalable designs.
• Ensure CRM data integrity and govern processes to reduce bottlenecks.
• Serve as an operational bridge between Sales, IT, Customer Success, Finance, Product, and Legal.

Skills

Project management

Sales operations

CRM systems

End-to-end sales cycle

Problem solving

Communication

Bachelor's degree

Education

Bachelor's degree in Business Administration/Information Systems/Operations/Analytics

Tools

Salesforce

Job description

Motorola Solutions is seeking an agile, execution-oriented Program Manager to drive process execution and platform enablement across critical commercial programs. You will partner cross-functionally to streamline handoffs and implement pragmatic system improvements throughout the seller journey.

The role emphasizes practical operational logic, not heavy coding, with responsibilities spanning SOPs, governance, and platform adoption across Sales, IT, Finance, Product, and Legal teams.