Senior Product Support Engineer - Field & Reliability

LitePoint; North Reading (MA); On-site; USD 121,000 - 194,000; Full time

Benefits offered by this job

Health and well-being benefits

Medical/Dental/Vision coverage

Retirement savings plans

Tuition assistance

Job summary

Teradyne is seeking a Senior Engineer for Product Support within the Semiconductor Test Product Support Engineering team. The role focuses on delivering world-class support for Teradyne’s semiconductor test products and spans multiple engineering disciplines.

You will report to the Product Support Engineering Manager and collaborate with field teams, SW, and HW engineers to resolve field issues, drive reliability improvements, and lead installation/serviceability discussions with design teams.

Qualifications

• Bachelor's degree in Engineering (MFG, EE, ME, etc.).
• 10+ years of experience in product support or related field.
• Ability to lead a high-priority new product from a support standpoint and mentor other engineers.
• Strong troubleshooting and documentation skills.

Responsibilities

• Represent PSG as a core team member on existing and new products.
• Lead field issues and escalations with field team and SW/HW engineering.
• Identify root causes to increase system uptime.

Skills

Engineering leadership

Root cause analysis

Cross-functional collaboration

Technical communication

Mechanical/electrical drawings

Mentorship

Hands-on

Education

Bachelor's degree in Engineering

Tools

Field service tooling

Job description

Teradyne is seeking a Senior Engineer for Product Support within the Semiconductor Test Product Support Engineering team. The role focuses on delivering world-class support for Teradyne’s semiconductor test products and spans multiple engineering disciplines.

You will report to the Product Support Engineering Manager and collaborate with field teams, SW, and HW engineers to resolve field issues, drive reliability improvements, and lead installation/serviceability discussions with design teams.