Product Support Engineer (IST; North Reading, MA) (North Reading, MA, US)

LitePoint; North Reading (MA); On-site; USD 121,000 - 194,000; Full time

Benefits offered by this job

Health and well-being benefits

Medical/Dental/Vision coverage

Retirement savings plans

Tuition assistance

Job summary

Teradyne is seeking a Senior Engineer for Product Support within the Semiconductor Test Product Support Engineering team. The role focuses on delivering world-class support for Teradyne’s semiconductor test products and spans multiple engineering disciplines.

You will report to the Product Support Engineering Manager and collaborate with field teams, SW, and HW engineers to resolve field issues, drive reliability improvements, and lead installation/serviceability discussions with design teams.

Qualifications

• Bachelor's degree in Engineering (MFG, EE, ME, etc.).
• 10+ years of experience in product support or related field.
• Ability to lead a high-priority new product from a support standpoint and mentor other engineers.
• Strong troubleshooting and documentation skills.

Responsibilities

• Represent PSG as a core team member on existing and new products.
• Lead field issues and escalations with field team and SW/HW engineering.
• Identify root causes to increase system uptime.

Skills

Engineering leadership

Root cause analysis

Cross-functional collaboration

Technical communication

Mechanical/electrical drawings

Mentorship

Hands-on

Education

Bachelor's degree in Engineering

Tools

Field service tooling

Job description

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Senior Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products.

This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer Landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines.

This individual will report directly to the Semiconductor Test Product Support Engineering Manager.

• Represent PSG as a core team member on both existing and new products
• Work with the field team and engineering (SW and HW) as a lead on field issues and escalations in both the field and factory
• Assist with identifying root cause to increase system up time

Work as part of the new product integration team by:

• Participating in new product team meetings
• Working with design engineering to design in serviceability (DFS)
• Lead installation and serviceability discussions as part of design reviews

Support system install requirements and work with install coordinator on required tools, resources, etc.

• Develop a Field Replaceable Unit (FRU) strategy
• Organize, schedule and project manage field upgrades
• Manage training for Teradyne field service engineers
• Develop support documentation
• Monitor system and new product reliability
• Generate reliability reports based on field issues
• Travel expectations are less than 20% of work requirements

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Degree Required; Bachelors of Science in Engineering (MFG, EE, ME, etc)
• 10+ years of experience
• Ability to lead a high priority new product from a product support standpoint and provide mentorship to other engineers on the team
• Critical thinking and the ability to troubleshoot complex issues
• Detailed understanding of mechanical design drawings and/or electrical schematics
• Must be self-motivated, team oriented, and "hands-on"
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Ability to work with limited supervision and with cross-functional teams
• Ability to create detailed documentation
• Product Support and/or automation experience desired

This position is not eligible for visa sponsorship.

Compensation:

The base salary range for this role is $121,100 to 193,800. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan:

This job is eligible for discretionary bonus(es) based on financial performance.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please click here to see details.

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