Senior Product Support Engineer - Semiconductor Test

Teradyne; North Reading (MA); On-site; USD 121,000 - 194,000; Full time

Job summary

Teradyne in North Reading, MA is seeking a Senior Product Support Engineer to provide world-class support for Teradyne Semiconductor Test products. You will lead field issues, collaborate with field teams and design engineering, and drive root-cause analysis to improve system uptime.

The role reports to the Semiconductor Test Product Support Engineering Manager and requires 10+ years in engineering, strong communication, and hands-on mentorship to junior engineers. Travel is less than 20%.

Qualifications

• Degree in Engineering (B.S. in Manufacturing, Electrical, Mechanical, or similar).
• 10+ years of experience.
• Ability to lead a high-priority product from a support standpoint and mentor other engineers.
• Critical thinking and ability to troubleshoot complex issues.
• Detailed understanding of mechanical drawings and/or electrical schematics.
• Self-motivated, team oriented, and hands-on.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to work with limited supervision and with cross-functional teams.
• Ability to create detailed documentation.

Responsibilities

• Represent PSG as a core team member on both existing and new products.
• Lead field issues and escalations with field teams and engineering (SW and HW).
• Assist with identifying root cause to increase system uptime.
• Participate in new product team meetings and design reviews for serviceability (DFS).
• Lead installation and serviceability discussions during design reviews.
• Support system install requirements and coordinate with install teams.
• Develop a Field Replaceable Unit (FRU) strategy and manage field upgrades.
• Organize, schedule, and project manage field upgrades.
• Manage training for Teradyne field service engineers.
• Monitor system and new product reliability; generate reliability reports.

Skills

Leadership

Troubleshooting

Cross-functional teamwork

Documentation

Communication

Education

Bachelors of Science in Engineering

Job description

Teradyne in North Reading, MA is seeking a Senior Product Support Engineer to provide world-class support for Teradyne Semiconductor Test products. You will lead field issues, collaborate with field teams and design engineering, and drive root-cause analysis to improve system uptime.

The role reports to the Semiconductor Test Product Support Engineering Manager and requires 10+ years in engineering, strong communication, and hands-on mentorship to junior engineers. Travel is less than 20%.