Senior Product Support Engineer – Field & NPI

Teradyne; Reading (MA); On-site; USD 121,000 - 194,000; Full time

Job summary

Teradyne in North Reading, MA is seeking a Senior Engineer to provide world-class product support for Semiconductor Test products. The role focuses on immediate field issues and end-to-end serviceability to ensure high uptime and customer satisfaction.

You will lead cross-functional teams, collaborate with field and engineering (SW/HW), and drive root-cause investigations. This position reports to the Semiconductor Test PSG Manager and requires up to 20% travel.

Qualifications

• 10+ years of experience in a senior engineering or product support role.
• Ability to lead a high-priority product from a support standpoint and mentor others.
• Strong troubleshooting and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Detailed understanding of mechanical drawings and electrical schematics.

Responsibilities

• Represent PSG as a core team member on existing and new products.
• Lead field issues and escalations with field team and engineering (SW and HW) in field and factory.
• Identify root causes to increase system uptime.
• Participate in new product integration meetings and design reviews for serviceability (DFS).
• Lead installation and serviceability discussions during design reviews.
• Support system install requirements and coordinate with install team on tools and resources.
• Develop a Field Replaceable Unit (FRU) strategy.
• Organize, schedule and manage field upgrades.
• Manage training for Teradyne field service engineers.
• Monitor system and new product reliability; generate reliability reports from field data.
• Travel up to 20% of time.

Skills

10+ years experience

Leadership

Troubleshooting

Communication

Technical understanding

Education

Bachelor of Science in Engineering

Job description

Teradyne in North Reading, MA is seeking a Senior Engineer to provide world-class product support for Semiconductor Test products. The role focuses on immediate field issues and end-to-end serviceability to ensure high uptime and customer satisfaction.

You will lead cross-functional teams, collaborate with field and engineering (SW/HW), and drive root-cause investigations. This position reports to the Semiconductor Test PSG Manager and requires up to 20% travel.