Senior Product Support Engineer – Field & DFS Lead

Teradyne; North Reading (MA); On-site; USD 121,000 - 194,000; Full time

Benefits offered by this job

Health and well-being benefits

Tuition assistance programs

Paid vacation & holidays

Job summary

Teradyne is seeking a Senior Engineer to provide world-class support for Semiconductor Test Products. You will represent PSG on existing and new products, collaborating with field and engineering teams to resolve issues and improve uptime.

You will lead field upgrades, develop FRU strategies, and mentor engineers with travel expectations below 20%. A strong engineering background and hands-on problem solving are essential for success.

Qualifications

• Bachelor's degree in Engineering required (MFG, EE, ME, etc).
• 10+ years of experience.
• Lead a high-priority product from a support standpoint.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication; cross-functional ability.
• Detail-oriented with documentation and design-review experience.
• Product Support and/or automation experience desired.

Responsibilities

• Represent PSG as a core team member on existing and new products.
• Lead field issues and escalations with field and factory teams.
• Identify root cause to increase system uptime.
• Participate in new product team meetings.
• Collaborate with design engineering to design in serviceability (DFS).
• Lead installation and serviceability discussions during design reviews.
• Develop a Field Replaceable Unit (FRU) strategy.
• Organize, schedule and manage field upgrades.
• Manage training for Teradyne field service engineers.
• Develop support documentation.
• Monitor system and new product reliability; generate reports.
• Travel expectations are less than 20% of work requirements.

Skills

Leadership

Troubleshooting

Cross-functional collaboration

Communication (verbal and written)

Hands-on

Documentation

Mechanical drawings / electrical schem

Education

Bachelor's of Science in Engineering

Job description

Teradyne is seeking a Senior Engineer to provide world-class support for Semiconductor Test Products. You will represent PSG on existing and new products, collaborating with field and engineering teams to resolve issues and improve uptime.

You will lead field upgrades, develop FRU strategies, and mentor engineers with travel expectations below 20%. A strong engineering background and hands-on problem solving are essential for success.