Senior Presales Observability Architect (Remote)

SHI; Augusta (ME); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Diversity & inclusion

Growth opportunities

Health benefits

Remote/On-site options

Job summary

SHI International Corp. is seeking a Presales Solutions Architect for Full Stack Observability. You will act as the chief SME on APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines, balancing presales client engagements with internal practice development.

You will craft target-state architectures, demos, POCs, and enablement content while partnering with sales and engineering teams to drive revenue growth in observability.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or equivalent.
• 6+ years in observability, monitoring, SRE, or related roles with hands-on design.
• Presales, solutions architecture, or technical consulting experience preferred.
• Experience presenting to customers or internal teams on observability topics.

Responsibilities

• Design and deliver demonstrations and POCs for full stack observability platforms.
• Lead discovery sessions to assess client observability maturity and needs.
• Translate complex concepts into business value for technical and executive audiences.
• Design target-state observability architectures and telemetry pipelines.
• Develop internal collateral: reference architectures and vendor analyses.
• Evaluate vendor technologies and advise on platform consolidation.
• Conduct enablement sessions for engineering and sales teams.
• Drive revenue growth by identifying observability opportunities.
• Collaborate with partner teams to create integrated observability solutions.
• Build relationships with clients ensuring satisfaction and retention.
• Stay current with OpenTelemetry, eBPF, and AI-driven event correlation.

Skills

Observability

APM

OpenTelemetry

SRE

CI/CD

Terraform

Python

Go

Ansible

Telemetry pipelines

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Kubernetes

OpenTelemetry

CI/CD tooling

Infrastructure as Code

Job description

SHI International Corp. is seeking a Presales Solutions Architect for Full Stack Observability. You will act as the chief SME on APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines, balancing presales client engagements with internal practice development.

You will craft target-state architectures, demos, POCs, and enablement content while partnering with sales and engineering teams to drive revenue growth in observability.