Remote Presales Solutions Architect - Observability

SHI; Bismarck (ND); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth

Health, wellness, and financial perks

Remote work options

Job summary

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability. You will be SHI's SME for APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines, splitting time between client engagements and internal practice development.

You’ll lead demos, POCs, and technical presentations, develop collateral, evaluate vendors, and train teams on emerging observability technologies. This is a remote position with Home Office setup per SHI guidance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
• Minimum 6 years of experience in observability, monitoring, SRE, or related roles with hands-on design and implementation.
• Experience in presales, solutions architecture, or technical consulting within observability, infrastructure, or operations domains.

Responsibilities

• Design and deliver product demonstrations and POCs focused on full stack observability solutions.
• Lead technical discovery sessions to assess clients' observability maturity and current tooling sprawl.
• Translate complex observability concepts into business value propositions for technical and executive audiences.
• Design target-state observability architectures covering instrumentation strategy, telemetry pipelines, dashboards, and ITSM/CI/CD integrations.
• Develop internal collateral including reference architectures, battle cards, and vendor evaluation frameworks.
• Conduct internal enablement sessions for engineering and sales teams on observability technologies.

Skills

Observability design

Presales experience

Technical storytelling

Documentation

Stakeholder engagement

Education

Bachelor's degree in CS/IT/Engineering

Tools

Python

Go

Terraform

Ansible

OpenTelemetry

Kubernetes

CI/CD

Job description

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability. You will be SHI's SME for APM, infrastructure and cloud monitoring, log analytics, and telemetry pipelines, splitting time between client engagements and internal practice development.

You’ll lead demos, POCs, and technical presentations, develop collateral, evaluate vendors, and train teams on emerging observability technologies. This is a remote position with Home Office setup per SHI guidance.