Remote Presales Architect, Full-Stack Observability

SHI; Providence (RI); Remote; USD 180,000 - 250,000; Full time

Job summary

SHI International Corp. is seeking a remote Presales Solutions Architect – Full Stack Observability.

You will act as a subject matter expert across APM, infrastructure and cloud monitoring, log analytics, and AI-driven observability, guiding consultative discovery, architecture design, and compelling technical demonstrations. You will build reusable collateral, evaluate new vendors, and run enablement sessions to keep SHI's engineering and sales teams current on the latest telemetry

Qualifications

• Minimum 6 years of experience in observability, monitoring, or SRE related roles with hands-on design.
• Experience in presales, solutions architecture, or technical consulting is required.
• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent.

Responsibilities

• Design and deliver demonstrations, POCs, and technical presentations on full stack observability.
• Lead technical discovery sessions to assess client maturity and current tooling sprawl.
• Translate complex observability concepts into business value for diverse audiences.
• Develop target-state architectures, OpenTelemetry adoption, and data pipeline designs.

Skills

Observability architecture

Presales experience

Communication skills

Problem solving

Leadership

SRE concepts

Education

Bachelor's degree (CS/IT/Engineering)

Tools

Python

Go

Terraform

Ansible

OpenTelemetry

Kubernetes

CI/CD tooling

Job description

SHI International Corp. is seeking a remote Presales Solutions Architect – Full Stack Observability.

You will act as a subject matter expert across APM, infrastructure and cloud monitoring, log analytics, and AI-driven observability, guiding consultative discovery, architecture design, and compelling technical demonstrations. You will build reusable collateral, evaluate new vendors, and run enablement sessions to keep SHI's engineering and sales teams current on the latest telemetry