Senior Presales Architect, Full-Stack Observability

SHI; Carson City (NV); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Diversity focus

Learning opportunities

Benefits package

Remote work options

Job summary

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability. You will be SHI's SME for APM, instrumentation, telemetry pipelines, and AI-driven event correlation, splitting time between client engagements and internal practice development.

You’ll lead demos, POCs, and technical presentations while creating reference architectures, battle cards, and enablement content. This role is remote with home office setup as determined by SHI management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 6 years of experience in observability, monitoring, site reliability engineering, or related roles.
• Experience in presales, solutions architecture, or technical consulting.
• Excellent presentation and customer-facing communication skills.

Responsibilities

• Design and deliver demos, POCs, and technical presentations for full stack observability.
• Lead technical discovery sessions across app, infra, cloud, network, and user experience domains.
• Translate complex observability concepts into business value for technical and executive audiences.
• Design target-state observability architectures with instrumentation, OpenTelemetry, and dashboards.
• Develop internal collateral and evaluate new vendor technologies and partnerships.

Skills

Observability

Presales

Solutions architecture

CI/CD

Scripting

Python

Terraform

Ansible

Go

Education

Bachelor's degree in CS/Engineering

Tools

OpenTelemetry

Kubernetes

eBPF

AI/Ops platforms

Job description

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability. You will be SHI's SME for APM, instrumentation, telemetry pipelines, and AI-driven event correlation, splitting time between client engagements and internal practice development.

You’ll lead demos, POCs, and technical presentations while creating reference architectures, battle cards, and enablement content. This role is remote with home office setup as determined by SHI management.