Remote Presales Observability Solutions Architect

SHI; Honolulu (HI); Remote; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401K and retirement benefits

Flexible spending

Job summary

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical demonstrations, design target-state architectures, and enable both sales and engineering teams with cutting-edge observability solutions.

The role blends client-facing presales work with internal practice development, including reference architectures and collateral. The position is remote with Home Office setup as determined by SHI management, and requires deep expertise in APM,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
• Minimum 6 years of experience in observability, monitoring, or related roles with hands-on design and implementation of monitoring and telemetry solutions.
• Experience in presales, solutions architecture, or technical consulting within observability, infrastructure, or application operations domains.

Responsibilities

• Design and deliver product demonstrations, proofs-of-concept (POCs), and technical presentations for full stack observability.
• Lead technical discovery sessions to assess clients' observability maturity and tooling sprawl.
• Translate complex observability concepts into business-value propositions for technical and executive audiences.
• Design target-state observability architectures, instrumentation strategy, and alerting/SLO frameworks.
• Develop internal practice collateral, reference architectures, and vendor evaluation frameworks.
• Conduct enablement sessions for engineering and sales on observability technologies and best practices.
• Drive revenue growth by identifying new observability opportunities and optimizing service offerings.
• Collaborate with stakeholder teams to create observability service solutions across SHI's portfolio.

Skills

Python

Go

Terraform

Ansible

OpenTelemetry

CI/CD

Education

Bachelor's degree in Computer Science/IT/Engineering or equivalent

Tools

OpenTelemetry

Kubernetes

Job description

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical demonstrations, design target-state architectures, and enable both sales and engineering teams with cutting-edge observability solutions.

The role blends client-facing presales work with internal practice development, including reference architectures and collateral. The position is remote with Home Office setup as determined by SHI management, and requires deep expertise in APM,