Presales Solutions Architect: Full-Stack Observability

shi; United States; À distance; USD 130 000 - 190 000; Plein temps

Résumé du poste

SHI International Corp. is seeking a Presales Solutions Architect - Full Stack Observability to act as the subject matter expert on APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and telemetry pipelines/AIOps.

The role splits time between presales engagements and internal practice development. You will design target-state monitoring architectures, deliver demos and POCs, build reference architectures and collateral,

Qualifications

• Experience designing and delivering observability solutions for complex environments.
• Strong ability to translate technical concepts into business value for executives.
• Proven track record in presales, architecture reviews, and client engagements.
• Proficiency with OpenTelemetry, telemetry pipelines, and SIEM/ITSM integrations.

Responsabilités

• Design and deliver product demonstrations, POCs, and technical presentations focused on full stack observability.
• Lead technical discovery sessions to assess clients' observability maturity and requirements.
• Translate complex concepts (distributed tracing, telemetry cost, SLOs) into business value.
• Design target-state observability architectures covering instrumentation, pipelines, and dashboards.
• Develop internal collateral including reference architectures and vendor evaluations.
• Conduct enablement sessions for engineering and sales teams on observability tech.
• Drive revenue growth by identifying observability opportunities within presales.

Connaissances

Full stack observability

APM architecture

Presales engagements

OpenTelemetry

SLOs and telemetry cost

Customer presentations

Outils

AIOps platforms

Monitoring platforms

Cloud monitoring

Description du poste

SHI International Corp. is seeking a Presales Solutions Architect - Full Stack Observability to act as the subject matter expert on APM, infrastructure and cloud monitoring, log analytics, digital experience monitoring, network performance monitoring, and telemetry pipelines/AIOps.

The role splits time between presales engagements and internal practice development. You will design target-state monitoring architectures, deliver demos and POCs, build reference architectures and collateral,