Presales Observability Architect - Full-Stack

SHI International Corp; Tennessee; Hybrid; USD 180,000 - 250,000; Full time

Benefits offered by this job

Diversity focus

Growth opportunities

Health benefits

Remote work option

Job summary

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical demonstrations, client discovery sessions, and architecture designs that unify APM, monitoring, log analytics, and AI-driven insights.

The role blends presales client engagements with internal practice development, delivering demos, POCs, and enablement content. You will translate complex observability concepts into business value, build reference architectures, evaluate vendors, and

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience.
• Minimum 6 years of experience in observability, monitoring, SRE, or related roles with hands-on design/implementation.
• Experience in presales, solutions architecture, or technical consulting in observability or monitoring domains.
• Experience presenting to customers or internal teams on observability topics.

Responsibilities

• Design and deliver demos, POCs, and presentations focused on full stack observability.
• Lead discovery sessions to assess clients' observability maturity and current tooling.
• Translate complex observability concepts into business value for technical/executive audiences.
• Design target-state observability architectures with instrumentation strategy and data pipelines.
• Develop internal practice collateral and vendor evaluation frameworks.
• Conduct enablement sessions for engineering and sales teams on new observability technologies.

Skills

Observability expertise

Solution design

CI/CD

Scripting languages

Education

Bachelor's degree

Tools

OpenTelemetry

Terraform

Ansible

Kubernetes

Job description

SHI International Corp. is seeking a Presales Solutions Architect — Full Stack Observability to lead technical demonstrations, client discovery sessions, and architecture designs that unify APM, monitoring, log analytics, and AI-driven insights.

The role blends presales client engagements with internal practice development, delivering demos, POCs, and enablement content. You will translate complex observability concepts into business value, build reference architectures, evaluate vendors, and