Senior Pre-Sales Solutions Architect — Remote

CAI; Springfield (IL); Remote; USD 125,000 - 150,000; Full time

Job summary

CAI seeks a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across ITSM, Service Desk, ServiceNow, Atlassian/JSM, AMS, Cloud, and Infrastructure. You will translate client requirements into winning, technically sound solutions while collaborating with Business Development, Capture, and Delivery leadership.

The role is hands-on, client-facing, and requires moving between technical depth and executive storytelling.

Qualifications

• Bachelor's degree in business or a technical field, or equivalent professional experience.
• 5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre-sales, solutions architecture, or proposal development role.
• Demonstrated ability to design and articulate solutions across ITSM/ITIL, Service Desk, ServiceNow, Atlassian/Jira Service Management, Cloud platforms (AWS/Azure), and Infrastructure.

Responsibilities

• Evaluate and qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business.
• Serve as the lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit.
• Design and document end-to-end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, AMS/ASO, Cloud (AWS/Azure) architectures, and Infrastructure/Network environments.
• Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, high-level diagrams, and presentations.
• Write and edit proposal content - technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions.
• Lead or support solutioning workshops with capture teams, SMEs, and delivery leads to shape win themes and differentiators.
• Partner with partner/alliance teams to incorporate platform-specific capabilities and co-sell opportunities.
• Contain solution risk by identifying cost items, documenting assumptions, and interpreting requirements in CAI's favor.
• Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past-performance narratives.
• Support orals/BAFO preparation, client presentations, and executive briefings with clear technical positioning.
• Provide technical review and quality control on proposal volumes prior to submission.
• Multi-task to support multiple initiatives and advise CAI leadership and governance teams.
• Stay current on market trends, competitor positioning, and emerging capabilities (AI/automation, ITSM tooling, cloud managed services) to keep solutions competitive.

Skills

5+ years IT services experience

RFP evaluation / SOW creation

Pre-sales / solutions architecture

Written & verbal communication

English fluency

Education

Bachelor's degree in business or technical field

Tools

ServiceNow

Atlassian/Jira Service Management

AWS/Azure Cloud

Application Managed Services (AMS/ASO)

Job description

CAI seeks a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across ITSM, Service Desk, ServiceNow, Atlassian/JSM, AMS, Cloud, and Infrastructure. You will translate client requirements into winning, technically sound solutions while collaborating with Business Development, Capture, and Delivery leadership.

The role is hands-on, client-facing, and requires moving between technical depth and executive storytelling.