Remote Senior Solutions Architect - Pre-Sales

CAI

Concord (NH)

Remote

USD 125,000 - 150,000

Full time

14 days+

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Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across IT service lines. This full-time, remote role partners with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions for ITSM, ServiceNow, Atlassian/Jira Service Management, AMS/Cloud, and Infrastructure.

The ideal candidate blends technical depth with executive storytelling, drafts technical narratives and

Qualifications

Bachelor's degree in business or a technical field, or equivalent professional experience.
5+ years in IT services, with significant experience evaluating RFPs and creating SOWs, in a pre-sales, solutions architecture, or proposal development role.
Ability to design and articulate solutions across ITSM/ITIL, Service Desk, ServiceNow, Atlassian/Jira Service Management, AMS/Cloud, and Infrastructure.
Proven track record writing technical proposal content for government and/or commercial RFPs.
Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design.
Fluent English with high proficiency in articulating strategy to executive and non-technical audiences.
Ability to summarize technical material with charts, graphs, and diagrams; strong visual design skills.
Power user of Microsoft Word and other Office products.
Experience working cross-functionally with capture managers, proposal writers, delivery leads, and partner/alliance teams.

Responsibilities

Evaluate opportunities and develop/support new lines of business.
Lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
Partner with stakeholders to develop CAI strategy for a given pursuit.
Design end-to-end solutions across ITSM/ITIL, Service Desk, ServiceNow and Atlassian/JSM, AMS/ASO, Cloud (AWS/Azure) and Infrastructure.
Work with CAI staff to position CAI, draft approach, high-level diagrams, and presentations of CAI's value.
Write and edit proposal content — technical narratives, solution overviews, staffing plans, pricing assumptions.
Lead or support solutioning workshops with capture teams and delivery leads.
Collaborate with partner/alliance teams to incorporate platform capabilities and co-sell opportunities.
Contain solution risk by documenting assumptions and interpreting requirements favorably.
Develop reusable solution assets: battlecards, reference architectures, staffing models, pricing templates.
Support BAFO, client presentations, and executive briefings.
Provide technical review and quality control on proposal volumes.
Multi-task across concurrent initiatives and mentor CAI staff.
Stay current on market trends, AI/automation, ITSM tooling, and cloud managed services.