Remote Senior Solutions Architect – Pre-Sales

CAI; Tallahassee (FL); Remote; USD 125,000 - 150,000; Full time

Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across core IT service lines, translating client requirements into technically sound, winning solutions.

This full-time remote role partners with Business Development, Capture, and Delivery leadership to develop end-to-end ITSM/ITIL, ServiceNow, Atlassian/JSM, AMS/ASO, Cloud, and Infrastructure architectures, while delivering clear executive storytelling and winning proposals.

Qualifications

• Bachelor's degree in business or a technical field, or equivalent professional experience.
• 5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time in pre-sales, solutions architecture, or proposal development.
• Demonstrated ability to design and articulate solutions across ITSM/ITIL, Service Desk, ServiceNow, Atlassian/Jira Service Management, AMS/ASO, Cloud (AWS/Azure), and Infrastructure/Network services.
• Proven track record writing technical proposal content for government and/or commercial RFPs.
• Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design.
• Fluency in English with high proficiency in articulating strategy to executive and non-technical audiences.
• Ability to summarize technical/business material using charts, graphs, and diagrams; strong visual design skills.
• Power user of Microsoft Word and other Office products.
• Experience working cross-functionally with capture managers, proposal writers, delivery leads, and partner/alliance teams.

Responsibilities

• Evaluate and qualify opportunities for new business and develop/support new lines of business.
• Serve as the lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit.
• Design and document end-to-end solutions across ITSM/ITIL, Service Desk, ServiceNow, Atlassian/JSM, AMS/ASO, Cloud (AWS/Azure) and Infrastructure.
• Collaborate with CAI staff to position CAI as the preferred vendor and outline high-level solution approaches.
• Write and edit proposal content – technical narratives, solution overviews, staffing plans, pricing assumptions.
• Lead or support solutioning workshops with capture teams and SME/delivery leads.
• Coordinate with partner/alliance teams to incorporate platform capabilities and co-sell opportunities.
• Identify cost items and assumptions to contain risk while meeting client deliverables.
• Develop reusable solution assets (battlecards, reference architectures, staffing models).
• Support orals/BAFO preparation and executive briefings with clear technical positioning.
• Provide technical review and quality control on proposal volumes before submission.
• Multi-task across concurrent initiatives and advise CAI leadership.

Skills

Pre-sales

Solution architecture

Proposal development

RFP response

Executive storytelling

Stakeholder collaboration

English fluency

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Atlassian/Jira Service Management

AWS

Azure

Job description

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across core IT service lines, translating client requirements into technically sound, winning solutions.

This full-time remote role partners with Business Development, Capture, and Delivery leadership to develop end-to-end ITSM/ITIL, ServiceNow, Atlassian/JSM, AMS/ASO, Cloud, and Infrastructure architectures, while delivering clear executive storytelling and winning proposals.