Senior Pre-Sales Solutions Architect — Remote

CAI

Baton Rouge (LA)

Remote

USD 125,000 - 150,000

Full time

14 days+

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Job summary

CAI is seeking a Senior Solutions Consultant to serve as a pre-sales technical architect and proposal writer across ITSM, ServiceNow, Atlassian/JSM, AMS/ASO, and Cloud platforms. This full-time, remote role collaborates with BD, Capture, and Delivery to translate client requirements into winning, technically sound solutions for RFPs and RFI responses.

The ideal candidate has strong proposal development experience, excellent written and verbal communication, and the ability to present complex

Qualifications

Bachelor's degree in business or a technical field, or equivalent professional experience
5+ years of IT services experience with significant work evaluating RFPs and creating SOWs in a pre-sales/solutions role
Demonstrated ability to design/articulate solutions across ITSM/ITIL, IT Service Desk, ServiceNow, Atlassian/Jira Service Management, AMS/ASO, Cloud (AWS/Azure), and Infrastructure
Proven track record writing technical proposal content for government and/or commercial RFPs
Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design
Fluency in English with ability to communicate strategy to executive and non-technical audiences
Ability to summarize complex material with charts, graphs, and diagrams; strong visual design skills
Power user of Microsoft Word and other Office products
Experience working cross-functionally with capture managers, proposal writers, delivery leads, and partner/alliance teams

Responsibilities

Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business
Serve as the lead solution architect for pre-sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions
Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit
Design and document end-to-end solutions across ITSM/ITIL processes, Service Desk operations, ServiceNow and Atlassian/JSM platforms, AMS/ASO, Cloud (AWS/Azure) architectures, and Infrastructure/Network environments
Work with CAI technical and business staff to position CAI as the preferred vendor, and develop high-level diagrams and presentations
Write and edit proposal content - technical narratives, solution overviews, staffing plans, and pricing assumptions - in collaboration with proposal writers and capture managers
Lead or support solutioning workshops with capture teams, SMEs, and delivery leads
Partner with partner/alliance teams to incorporate platform-specific capabilities into proposed solutions
Contain solution risk by identifying cost items and documenting assumptions
Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, past-performance narratives
Support orals/BAFO preparation, client presentations, and executive briefings with defensible technical positioning
Provide technical review and quality control on proposal volumes prior to submission
Multi-task effectively to support multiple concurrent initiatives
Advise stakeholders at all levels - mentoring other solutions consultants and CAI leadership
Stay current on market trends, competitor positioning, and AI/automation capabilities to keep solutions competitive