Senior Practice Coordinator - Medical Office (Hybrid)

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 55,443,000 - 79,401,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Senior Practice Assistant for a hybrid, full-time role in Boston/Jamaica Plain. You will support clinical service operations with administrative duties, scheduling, check-in/out, and basic billing tasks while maintaining records in the system.

The ideal candidate has a high school diploma, 3–5 years of office experience, and strong MS Office skills, with excellent organization and communication in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required
• ExperienceOffice experience 3-5 years required
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• Oversees daily activities of practice staff with Supervisor.
• Handles messages related to prior authorizations, provider questions, prescriptions, and test results.

Skills

MS Office

Time management

Communication

Organization

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Mass General Brigham Incorporated is seeking a Senior Practice Assistant for a hybrid, full-time role in Boston/Jamaica Plain. You will support clinical service operations with administrative duties, scheduling, check-in/out, and basic billing tasks while maintaining records in the system.

The ideal candidate has a high school diploma, 3–5 years of office experience, and strong MS Office skills, with excellent organization and communication in a fast-paced environment.