Hybrid Clinical Office & Scheduling Specialist

Mass General Brigham; United States; Hybrid; USD 37,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking an experienced administrative professional to support clinical service operations at The Brigham and Women's Hospital. You will perform routine clerical duties, scheduling, check-in, and check-out, patient correspondence, and basic billing/document management tasks to ensure smooth patient flow.

The role requires 2–3 years of office experience, proficiency with Office Suite, strong communication and time management skills, and the ability to work in a hybrid

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as \"Super User\" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Job description

Mass General Brigham is seeking an experienced administrative professional to support clinical service operations at The Brigham and Women's Hospital. You will perform routine clerical duties, scheduling, check-in, and check-out, patient correspondence, and basic billing/document management tasks to ensure smooth patient flow.

The role requires 2–3 years of office experience, proficiency with Office Suite, strong communication and time management skills, and the ability to work in a hybrid