Senior Medical Practice Coordinator

Massachusetts General Hospital; Boston (MA); On-site; USD 55,504,000 - 79,401,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations. You will manage scheduling, registration, and billing processes, act as a Super User for systems, and train other staff.

The role emphasizes patient service, office efficiency, and collaboration with clinicians and support teams. The position requires 3–5 years of office experience, strong Microsoft Office skills, and excellent communication.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office proficiency

Communication skills

Organizational skills

Customer service

Attention to detail

Team collaboration

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Mass General Brigham is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations. You will manage scheduling, registration, and billing processes, act as a Super User for systems, and train other staff.

The role emphasizes patient service, office efficiency, and collaboration with clinicians and support teams. The position requires 3–5 years of office experience, strong Microsoft Office skills, and excellent communication.