Senior Practice Administrator & Scheduling Lead

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 46,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant in Boston (Onsite) to provide advanced administrative support in a fast-paced clinical operations environment. You will handle scheduling, registration, and billing processes, while ensuring a positive experience for patients and staff.

The role emphasizes reliability, strong communication, and teamwork, with responsibilities spanning document handling, record management, and acting as a Super User for key systems.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong proficiency in Microsoft Office; excellent communication skills.

Responsibilities

• Schedule patient appointments and manage records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as Super User for scheduling, registration, and billing systems; provide guidance and training.
• Perform advanced scheduling, including surgical scheduling and schedule management.
• Support Supervisor in daily practice operations.

Skills

Microsoft Office

Customer service

Scheduling

Communication

Organization

Phone etiquette

Education

High school diploma or equivalent

Tools

Billing software

Job description

Mass General Brigham is seeking a Senior Practice Assistant in Boston (Onsite) to provide advanced administrative support in a fast-paced clinical operations environment. You will handle scheduling, registration, and billing processes, while ensuring a positive experience for patients and staff.

The role emphasizes reliability, strong communication, and teamwork, with responsibilities spanning document handling, record management, and acting as a Super User for key systems.