Senior Practice Assistant — Clinical Operations

1200 The General Hospital Corporation; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations. You will handle scheduling, registration, billing, and patient services onsite at 100 Blossom Street, ensuring smooth daily office operations and staff support.

The role requires 3–5 years of office experience, strong MS Office skills, and excellent communication. You will train and guide Office and Practice Assistants and collaborate with the Supervisors to maintain

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 3–5 years of office experience required.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Scheduling

Customer Service

Communication Skills

Training

Education

High School Diploma

Tools

Billing systems

Scheduling systems

Job description

Mass General Brigham is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations. You will handle scheduling, registration, billing, and patient services onsite at 100 Blossom Street, ensuring smooth daily office operations and staff support.

The role requires 3–5 years of office experience, strong MS Office skills, and excellent communication. You will train and guide Office and Practice Assistants and collaborate with the Supervisors to maintain