Senior Practice Coordinator: Scheduling, Billing & Admin

Brigham and Women's Hospital; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Brigham and Women's Hospital, located at 70 Francis Street in Boston, MA, seeks a Senior Practice Assistant to deliver advanced administrative support for efficient clinical operations. You will schedule, register, bill, and assist patients and staff in a fast-paced environment, acting as a go-to resource for scheduling systems and daily office functions.

The role focuses on patient scheduling, registration, and financial processes, with opportunities to guide junior staff and collaborate with

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of office operations and standard administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Customer service

Scheduling

Communication

Education

High School Diploma

Job description

Brigham and Women's Hospital, located at 70 Francis Street in Boston, MA, seeks a Senior Practice Assistant to deliver advanced administrative support for efficient clinical operations. You will schedule, register, bill, and assist patients and staff in a fast-paced environment, acting as a go-to resource for scheduling systems and daily office functions.

The role focuses on patient scheduling, registration, and financial processes, with opportunities to guide junior staff and collaborate with