Senior Plastic Surgery Clinic Scheduler — Hybrid

Brigham and Women's Hospital; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Brigham and Women's Hospital in Boston seeks an experienced, detail‑oriented administrative professional to support a busy Plastic Surgery practice and be the face of patient experience. You will thrive in a fast-paced environment, assisting both patients and colleagues with a helpful, professional demeanor.

Responsibilities include coordinating scheduling, registration, check-in/out, processing billing forms, managing authorizations and test results, and acting as a Super User for scheduling

Qualifications

• Experience in a healthcare or medical office setting.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• Experience with patient scheduling, registration, billing and EMRs.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out activities.
• Assist patients and callers with appointments and practice-related needs.
• Process billing forms and maintain patient records in EMR systems.
• Manage messages related to prior authorizations, prescriptions, provider questions, and test results.
• Act as a Super User for scheduling, registration, and billing systems and train team members.
• Perform advanced scheduling including surgical scheduling and template coordination.
• Provide guidance to Practice and Office Assistants and support daily operations with leadership.
• Assist with co-payment collection and other administrative tasks as needed.

Skills

MS Office

Organizational skills

Communication skills

Customer service

Scheduling

Education

High School Diploma or Equivalent

Tools

Electronic Medical Records (EMR)

Scheduling systems

Job description

Brigham and Women's Hospital in Boston seeks an experienced, detail‑oriented administrative professional to support a busy Plastic Surgery practice and be the face of patient experience. You will thrive in a fast-paced environment, assisting both patients and colleagues with a helpful, professional demeanor.

Responsibilities include coordinating scheduling, registration, check-in/out, processing billing forms, managing authorizations and test results, and acting as a Super User for scheduling