Senior Practice Scheduler - Plastic Surgery

Massachusetts General Hospital; Boston (MA); On-site; USD 2,617,000 - 3,817,000; Full time

Job summary

Mass General Brigham in Boston is seeking an experienced scheduling professional to support a fast-paced plastic surgery practice, coordinating patient scheduling, registration, check-in and check-out while ensuring a superior patient experience.

This role acts as a resource for colleagues, manages complex calendars, handles billing forms and EMR records, and trains team members on scheduling and billing systems.

Qualifications

• Experience in a healthcare or medical office setting.
• Strong scheduling experience managing complex calendars in a fast-paced environment.
• Excellent organizational, communication, and customer service skills.
• Ability to remain composed and empathetic with patients in challenging situations.

Responsibilities

• Coordinate patient scheduling, registration, check-in, and check-out.
• Manage complex surgical scheduling and provider calendars.
• Assist patients and callers with appointments and practice-related questions.
• Process billing forms and maintain patient records in EMR systems.

Skills

Scheduling expertise

Customer service

MS Office

Communication

Empathy

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

Mass General Brigham in Boston is seeking an experienced scheduling professional to support a fast-paced plastic surgery practice, coordinating patient scheduling, registration, check-in and check-out while ensuring a superior patient experience.

This role acts as a resource for colleagues, manages complex calendars, handles billing forms and EMR records, and trains team members on scheduling and billing systems.